We are committed to ensuring the utmost security of your data and maintaining a safe experience when using our platform. As part of our ongoing efforts to enhance security, we are implementing changes to the login process, specifically regarding password management. We want to inform you about the upcoming password reset procedure and the improvements it brings to our system.

What's Changing

Next time you log in to our portal, you will notice a change in the authentication process. To ensure the highest level of security, we are introducing a new and improved password management configuration . This enhancement aligns with industry best practices and is designed to protect your account from unauthorized access.

Note: A pop-up box will appear after a user has entered a valid email address when logging in the operations portal. This is how the process will be moving forward.

Password Reset Process

Upon logging in, you will need to reset your password using the "Forgot password" button. This process ensures that only you have access to your account and that your credentials remain confidential. Please be assured that our operations portal sessions are valid for 30 days. This means that you might not be required to reset your password until your current session expires. This change aims to provide a seamless experience while maintaining strong security protocols.

Password Policy Requirements

As part of this security enhancement, we have implemented password policy requirements to ensure the complexity and strength of your password. When creating a new password, please keep in mind the following guidelines:

 Password must contain a lower case letter

 Password must contain an upper case letter

 Password must contain a number

 Password must contain at least 8 characters

 Passwords must match

 Password must contain a special character or a space

 Password must not contain a leading or trailing space

See step-by-step instructions below for reference.


1. Operations Portal - Managing Team Members.

Click anywhere to start tutorial.

You may use the magnifying glass icon to zoom in/out.

Step 1 image

2. Login to the Operations Portal by entering your Email Address.

Step 2 image

3. Click Sign In button to proceed.

Step 3 image

4. Enter your credentials (email and password) then click on Sign in button.

Step 4 image

5. In the event that a user cannot recall their password, click on the "Forgot your password?" button.

Step 5 image

6. Enter the Email address then click on Reset my password button to receive a password reset email. 

Step 6 image

7. Enter the Code sent to your email and type in your New password. Click on Change Password to proceed.

Note: Password must comply to the necessary requirements.

Step 7 image

8. Once successfully logged in, users will then be redirected to the Home Page.

Step 8 image

9. The network selector is located on the upper left corner of the page. To choose a network, click the 'down arrow'.

NOTE: The network that can be selected are only those you have an access to.

Step 9 image

10. After selecting the network, click the 'gear' icon on the upper right of the page.

Step 10 image

11. 'Settings' page will be displayed.

Under Team Members and Roles,
click 'Team Members'. 

Step 11 image

12. A list of all team members will be shown including their details (name, email, role and status).

Step 12 image

13. To add a new team member, click 'Add Team Memberbutton.

Step 13 image

14. Populate the details needed (email address, name, mobile number, network, role).

* Network will be set automatically for the user.
* Member's level of access corresponds to the role they are assigned to.

Step 14 image

15. There are 2 types of Role:

Org Role: This is the role assigned to an admin user who need access to the On-Demand view in Operations Portal. This allows to do anything within just their network.

Step 15 image

16. Booking Role: It only has access to making bookings for passengers. This includes being able to view, create a new user account, edit details but cannot delete other users. Access is limited within their network.

Step 16 image

17. Click 'Add Team Member' button.

Step 17 image

18. The newly created team member will be displayed on the list. Initially it will be in 'Pending' status until the member verified their account.

Step 18 image

19. There are 3 account status: Pending, Verified, and Deactivated.

Pending: Credentials are not yet setup and account is not yet verified.

Step 19 image

20. Verified: Credentials are already setup and account is already verified.

Step 20 image

21. Deactivated: Member has been removed from the Operations Portal.

Step 21 image

22. Added team member will receive an email with a temporary password.

Step 22 image

23. Upon logging in the portal, the user will be prompted to Change Password.

Step 23 image

24. Ensure that the new password complies with the necessary requirements. Click Send to proceed.

Step 24 image

25. Upon completing the setup, the status will be updated to 'Verified'.

Step 25 image

26. To remove a team member, click the 'Trash bin' icon located next to the member's detail.

Step 26 image

27. Remove Team Member confirmation box will then appear, Click Confirm Removal.

Step 27 image

28. Successful message will appear.

Click anywhere to close it and go back to Members list view.

Step 28 image

29. Removed team member will now be in 'Deactivated' status.

Note: Removed member will not be removed from the Team Members list, it will just change the status to Deactivated.

Step 29 image

30. To edit details of a team member, click the 'pencil' icon next to the 'trash bin' icon.

Step 30 image

31. Edit the fields where information needs to be updated.

For example, change the role from 'Liftango On Demand Network Role' to 'Liftango On Demand Booking Role'.

Step 31 image

32. Click 'Save Changes'.

Step 32 image

33. The updated information can be seen upon clicking the team members name on the list.

Step 33 image

34. Resetting a password can also be done here by clicking 'Send Reset Password Link'.

Password reset instructions will be sent on the team member's email account.

Step 34 image

35. Click anywhere to exit tutorial.

Step 35 image


1. The first step is to open Operation Portal and enter your Email Address.

Step 1 image

2. Enter your email address and click on Sign in button.

Step 2 image

3. Click Forgot your password?

Step 3 image

4. Enter Email and click Reset my password.

Step 4 image

5. A verification code from support@liftango.com will be sent to your email.

Step 5 image

6. Type the Code that was sent to your email.

Step 6 image

7. Enter your new password and take note that the password requirements must be met. Click on Change Password to proceed.

Step 7 image

8. You may now proceed signing in with your new password. Enter Email and Password. Click on Sign in to proceed.

Step 8 image

9. Once successful, you will then be redirected to the Dashboard home page. And that's it!

Step 9 image


Ensuring a Secure Experience

We understand the importance of protecting your data, and this update reflects our commitment to providing a secure platform for your operations. Rest assured that this change will not impact the correct behavior of the portal. Instead, it adds an additional layer of security to your account and the information you entrust to us.

If you have any questions or concerns regarding this security enhancement, please do not hesitate to reach out to our support team. We value your partnership and appreciate your understanding as we work together to ensure the highest standards of security.